Store Regulations
Terms and conditions of the Escribo.pl online store
I. Seller
The Escribo.pl online store is run by:
Escribo Elmira Skarłosz
Plebiscytowa Street 17, 40-035 Katowice
Tax Identification Number: 6282088373
REGON: 123182655
II. Introductory Provisions
These regulations define the rules for using the online store available at www.escribo.pl.
The Regulations are binding on the Seller and Customers using the store's services.
By placing an order in the store, the Customer accepts the terms of these regulations.
III. Products, prices and order fulfillment
The products offered are new, undamaged, free from physical and legal defects and legally introduced to the Polish market.
Orders placed on weekdays are processed the next business day. Orders placed on Saturdays, Sundays, or public holidays are processed the next business day. The maximum order processing time is 14 days from order confirmation.
The presented photos and visualizations are for informational purposes only and may not reflect the actual dimensions of the products.
All prices are listed in Polish zloty (PLN) and include VAT. The product price is binding at the time of ordering.
The Seller reserves the right to change product prices, introduce new products and organize and cancel promotions in the store.
IV. Pre-sale
Pre-orders allow you to purchase products before they are officially launched.
The shipping date for pre-order products is stated in the product description.
The Seller reserves the right to change the delivery date for reasons beyond its control, of which the Customer will be informed immediately, giving him the right to cancel the order.
V. Payments
Online payments are handled by Shopify Payments.
We accept card payments: Visa, Visa Electron, Mastercard, Maestro, BLIK, Przelewy24 and others available in Shopify Payments.
Payment by traditional transfer is also possible.
Account number:
Payments in PLN
- Millennium Bank
- 18 1160 2202 0000 0003 1439 2127
- Idea bank SWIFT code: BIGBPLPWXXX
- IBAN number: PL18 1160 2202 0000 0003 1439 2127
Payments in EUR
- Alior Bank
- 97 2490 1057 0000 9902 6315 5297
- Idea bank SWIFT code: ALBPPLPW
- IBAN number: PL97 2490 1057 0000 9902 6315 5297
Orders are subject to payment within 7 business days of being placed; failure to pay will result in the order being canceled.
VI. VAT invoices
VAT invoices are issued to companies and individuals.
The possibility of issuing a VAT invoice applies to the moment of purchase (in accordance with Article 106b, paragraphs 5-7 of the VAT Act).
Invoices are sent by email, and at the customer's request also in paper form.
VII. Delivery methods and costs
Delivery is carried out via Poczta Polska, DHL Courier, DPD Courier, InPost Courier, InPost Parcel Lockers and Orlen Parcels.
Shipping costs are covered by the customer; price details are available in the "Delivery" tab.
VIII. Changes to the order
The customer can change the order until the shipment is shipped (status visible in the customer account).
Changes may include cancellation of part or all of the order, change of delivery address (except for Pick-up Points) and billing details.
After payment, changes must be agreed upon by email or telephone.
IX. Cancellation of order
The customer may cancel the order before it is shipped.
In the event of payment in advance, the funds will be refunded in accordance with applicable law.
X. Right of withdrawal and returns
The consumer has the right to withdraw from the contract without giving any reason within 21 calendar days of receiving the product.
Returned goods must be in unaltered, complete and unused condition.
Returns should be reported directly in the customer panel by selecting the order for which the return applies.
Refunds will be made within 14 business days of receipt of the returned goods, using the same payment method used for purchase.
The refund also includes the cost of the cheapest form of delivery offered by the store (Article 33 of the Consumer Law).
XI. Complaints
Complaints regarding technical defects or damage caused during transport can be submitted in writing (registered letter or email) to [info@escribo.pl] or by post.
Damaged parcels should be reported with a report prepared in the presence of the deliverer and photographic documentation.
Complaints are considered within 14 days of receipt.
If the complaint is accepted, the product will be repaired, replaced or refunded.
XII. Non-returnable products
Pursuant to Articles 38 and 40 of the Consumer Rights Act, non-returnable products:
Products with personalization or embossing.
Inks.
XIII. Unclaimed Shipments
Unclaimed shipments are treated as returns, and the customer is charged a 15 PLN return fee. The remaining costs are refunded.
XIV. Lost Shipments
If your parcel is lost in transit - don't worry, we won't leave you to fend for it!
We'll help you recover your order or your money. But please note that the complaint process for carriers such as Paczka w RUCHu, Poczta Polska, Paczkomat, and DHL can take up to 30 days.
Any information about missing parcels can be sent to: info@escribo.pl or by phone at 504 910 110
XV. Personal Data Protection (GDPR)
Customers' personal data are processed in accordance with applicable personal data protection regulations.
Details regarding data processing, Customer rights and contact are available in the store's Privacy Policy.
XVI. Contact details
Escribo
Plebiscytowa Street 17
40-035 Katowice
Email: [info@escribo.pl]
Phone: 504 910 110
XVII. FINAL PROVISIONS
The Regulations come into effect on the date of publication on the website.
The place of conclusion of contracts is the Seller's registered office in Katowice.
Applicable law – Polish law, competent common courts of the Republic of Poland.
The Seller has the right to modify the technical manner of providing services without compromising quality.
The Customer has access to the Regulations at any time and can download and print them.
Confirmations of contracts and specifications are sent by email and attached to the shipment of Goods.