I. Seller

The Escribo.pl online store is operated by:

Escribo Elmira Skarłosz

ul. Plebiscytowa 17, 40-035 Katowice

Tax ID (NIP): 6282088373

National Business Registry Number (REGON): 123182655

II. Introductory Provisions

This set of regulations defines the rules for using the online store available at www.escribo.pl.

III. Products, Prices and Order Fulfillment

The offered products are new, undamaged, free from physical and legal defects, and legally introduced to the Polish market.

Orders placed on working days are processed on the next working day. Orders placed on Saturdays, Sundays or holidays are processed on the next working day. The maximum order processing time does not exceed 14 days from order confirmation.

The presented photos and visualizations are for informational purposes only and may not reflect the actual dimensions of the products.

All prices are given in Polish Zloty (PLN) and include VAT. The price displayed with the product is binding at the time of placing the order.

The Seller reserves the right to change product prices, introduce new products, and organize and cancel promotions in the store.

IV. Pre-order

Pre-order allows the purchase of products before their official market launch.

The shipping date for pre-ordered products is provided in the product description.

The Seller reserves the right to change the fulfillment date due to independent reasons, about which they will inform the Customer immediately, giving them the right to cancel the order.

V. Payments

Online payment processing is handled by Shopify Payments.

We accept payments by Visa, Visa Electron, Mastercard, Maestro, BLIK, Przelewy24, and other options available through Shopify Payments.

Traditional bank transfer payment is also possible.

Account number:

Payments in PLN

• Bank Millenium
• 18 1160 2202 0000 0003 1439 2127
• SWIFT code of Idea bank: BIGBPLPWXXX
• IBAN number: PL18 1160 2202 0000 0003 1439 2127

Payments in EUR

• Bank Alior
• 97 2490 1057 0000 9902 6315 5297
• SWIFT code of Idea bank: ALBPPLPW
• IBAN number: PL97 2490 1057 0000 9902 6315 5297

Orders are held for payment for up to 7 business days from placement; lack of payment results in order cancellation.

VI. VAT Invoices

VAT invoices are issued for companies and individuals.

The possibility of issuing a VAT invoice applies to the moment of purchase (in accordance with Article 106b, paragraphs 5-7 of the VAT Act).

Invoices are sent via email, and also in paper form upon the Customer's request.

VII. Delivery Methods and Costs

Delivery is carried out via Poczta Polska, DHL Courier, DPD Courier, Inpost Parcel Lockers, and Orlen Parcels.

Shipping costs are covered by the Customer; price details are available in the "Delivery" tab.

VIII. Order Changes

The customer can change the order until the shipment is dispatched (status visible in the customer account).

Changes may include resignation from part or all of the order, change of delivery address (excluding Pickup Points), and invoice details.

After payment, changes require email or phone agreement.

IX. Order Cancellation

The customer can cancel the order before it is shipped.

In case of advance payment, a refund will be made in accordance with applicable legal provisions.

X. Right of Withdrawal and Returns

The consumer has the right to withdraw from the contract without giving a reason within 21 calendar days of receiving the product. 

The returned goods must be in an unchanged, complete, and unused condition.

Returns should be reported directly in the customer panel by selecting the order to which the return applies. 

Refunds will be processed within 14 business days of receiving the returned goods, using the same payment method used for the purchase.

The refund also includes the cost of the cheapest form of delivery offered by the store (Article 33 of the Consumer Law).

XI. Complaints

Complaints regarding technical defects or damage incurred during transport can be submitted in writing (registered letter or email) to [info@escribo.pl] or by post.

Damaged shipments should be reported with a protocol prepared in the presence of the delivery person and photographic documentation.

Complaints are processed within 14 days of receiving the report.

If the complaint is accepted, the product will be repaired, replaced, or a refund will be issued.

XII. Non-returnable products

In accordance with Articles 38 and 40 of the Consumer Rights Act, non-returnable products include:

Products with personalization or embossing.

Inks.

XIII. Unclaimed Shipments

Unclaimed shipments are treated as returns, and the Customer will be charged a fee of 15 PLN for returning the shipment to the sender. The remaining costs are refunded.

XIV. Lost Shipments

"If your shipment is lost in transit — don't worry, we won't leave you stranded!

We will help you recover your order or money. But remember that the complaint process for carriers such as Paczki w RUCHu, Poczta Polska, Paczkomat, and DHL courier can take up to 30 days.

All information about lost parcels is accepted at: info@escribo.pl or by calling 504 910 110."

XV. Personal Data Protection (GDPR)

Customers' personal data is processed in accordance with applicable personal data protection regulations.

Details regarding data processing, Customer rights, and contact information are available in the store's Privacy Policy.

XVI. Contact Details

Escribo

ul. Plebiscytowa 17

40-035 Katowice

Email: [info@escribo.pl]

Phone: 504 910 110

XVII. FINAL PROVISIONS

The regulations come into effect on the date of their publication on the website.

The place of concluding contracts is the Seller's registered office in Katowice.

Applicable law – Polish law, competent common courts of the Republic of Poland.

The Seller has the right to modify the technical method of providing services without degrading quality.

The Customer has access to the Regulations at all times and can download and print them.

Confirmations of contracts and specifications are sent by email and attached to the shipment with the Goods.