Frequently Asked Questions (FAQ) - Escribo
1. What products can I find in the Escribo store?
Escribo specializes in writing and stationery accessories. We offer notebooks, planners, pens, pencils, and ballpoint pens from renowned brands such as Platinum, Ystudio, Blackwing, Kaweco, Midori, and TRAVELER'S Company. Each product has been carefully selected to combine high quality, functionality, and exceptional design.
2. How does the order fulfillment process work?
Orders placed on weekdays after 5:00 PM, as well as on weekends and public holidays, are processed the next business day. With DHL, orders placed before 12:00 PM are processed the same day (except Saturdays and Sundays). You can check the current order status in the "Your Account" section.
3. What forms of payment do you accept?
We offer a wide range of secure payment methods:
- Payment cards (Visa, Visa Electron, Mastercard, Maestro)
- Online payments (PayU, Apple Pay, Google Pay)
- Payment by traditional transfer
- PayPal system
Orders are expected to be paid within 7 business days – after this time they will be canceled.
4. How can I return or make a complaint about a product?
- Returns - You may return a product for any reason within 21 days of receipt, provided the product shows no signs of use and is in its original packaging. Before making a return, please contact us by email at info@escribo.pl with the subject "return" and your order details.
- Complaints - In the event of technical defects or damage incurred during transport, please complete a complaint report in the presence of the delivery person and contact us by email or letter. For more information, please see our terms and conditions.
5. Can I change my order after it has been placed?
Yes, changes to your order can be made up until the shipment. This includes canceling certain items, changing the delivery address, or changing the invoice details. If you paid in advance, changes must be agreed upon by email or phone.
6. Where is your stationary store located?
Since 2018, our brick-and-mortar store has been operating in Katowice at 17 Plebiscytowa Street. This is where we have gathered our stationery gems, limited collections, and collector's editions, which you can see, touch, and feel for yourself.
Have any other questions? Contact us:
- Email : info@escribo.pl
- Phone : 504 910 110
We cordially invite you to discover our paper gems!